FAQs

Orders & Payments

1. How do I place an order?

Simply browse products on our website, select your preferred size and quantity, add the item to your cart, and proceed to checkout.

2. What payment methods do you accept?

We accept:
  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD) on eligible PIN codes
3. Is Cash on Delivery (COD) available?

Yes, COD is available on selected PIN codes. Additional COD charges may apply.

4. Can I cancel my order?

Orders can only be cancelled before they are packed or shipped from our warehouse.
Once shipped, cancellation requests may not be accepted.

5. How will I know if my order is confirmed?

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS.

Please note that order confirmation does not mean order acceptance. Orders are accepted only after dispatch confirmation.

Shipping & Delivery

6. How long does delivery take?

Orders are usually delivered within the estimated timeline shown at checkout. Delivery timelines may vary depending on your location and courier service availability.

7. What happens if delivery fails?

Our courier partner may attempt delivery up to 3 times. If delivery fails due to customer unavailability, the order may be cancelled.

8. What should I do if the package looks damaged?

If the package appears tampered with or damaged, please refuse delivery and contact us immediately at: info@browclothing.in

Returns, Exchanges & Refunds

9. What is your return policy?

We offer returns and exchanges within 30 days from the date of delivery, subject to product eligibility and quality checks.

10. Which products are non-returnable?

The following items are not eligible for return or exchange:
  • End of Season Sale (EOSS) products
  • Discounted or final sale items
  • Undergarments
  • Ethnic wear
  • Products marked as “Return Not Applicable”
11. How do I request a return or exchange?

You can initiate a return or exchange from the “My Orders” section of your account.
Select the product and submit the return/exchange request.

12. When will I receive my refund?

Refunds are processed after successful quality inspection of the returned item.
Approved refunds are usually processed within 7 working days to the original payment method or as store credit.

13. Are shipping charges refundable?

Shipping charges, COD fees, and promotional discounts are generally non-refundable.

14. What if reverse pickup is unavailable in my area?

In such cases, customers may self-ship the product using a reliable courier service with tracking details.

Account & Security

15. Do I need an account to place an order?

You may place an order as a guest or through a registered account, depending on website functionality.

16. How is my account verified?

For security purposes, account verification may be done through OTP sent to your registered mobile number or email address.

17. Is my personal information safe?

Yes. We take reasonable security measures to protect your personal information in accordance with our Privacy Policy.

Privacy & Communication

18. Why do I receive promotional messages?

By using our website and providing your contact details, you consent to receive order updates, promotional offers, newsletters, and marketing communications.

19. Can I unsubscribe from promotional communications?

Yes. You can unsubscribe anytime by clicking the “unsubscribe” link in emails or following the opt-out instructions in SMS/WhatsApp communications.

Website Usage


20. Can I copy or use website content?

No. All website content including images, logos, product descriptions, graphics, and designs are protected under intellectual property laws and may not be copied or reused without written permission.

21. What activities are prohibited on the website?

Users must not:
  • Place fraudulent orders
  • Use bots or scraping tools
  • Attempt unauthorized access
  • Upload abusive or unlawful content
  • Misuse promotional offers
Violation may result in account suspension or legal action.

Support & Contact


22. How can I contact customer support?

For any questions, complaints, or support requests, contact us at:
Email: info@browclothing.in
Our support team will be happy to assist you.