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Terms of service

Terms & Conditions
Welcome to Brow Clothing. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Eligibility
By using this website, you confirm that:
  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract under the Indian Contract Act, 1872
  • All information provided by you is accurate and complete
Persons who are considered “incompetent to contract” under applicable laws are not eligible to use this website.

2. Account Registration
To place an order, you may be required to provide personal details including your name, mobile number, email address, and delivery address.
You are responsible for:
  • Maintaining the confidentiality of your account
  • Restricting unauthorized access to your account
  • Ensuring all account information is accurate and updated
We reserve the right to suspend or terminate accounts found providing false or misleading information.

3. Orders & Acceptance
  • Placing an order on the website constitutes an offer to purchase a product.
  • Order confirmation via email or SMS does not signify acceptance of the order.
  • The order is considered accepted only after the product has been shipped.
All orders are subject to product availability and verification.
We reserve the right to refuse or cancel any order at our discretion.

4. Pricing & Payments
All prices listed on the website are in INR and inclusive/exclusive of applicable taxes as mentioned.
We accept payments through:
  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Cash on Delivery (COD), where available
Prices, offers, and product availability may change without prior notice.
If a pricing error occurs, we reserve the right to cancel the order and refund the amount paid.

5. Shipping & Delivery
We aim to deliver products within the estimated delivery timeline displayed at checkout.
Delivery timelines may vary due to:
  • Courier delays
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances beyond our control
If delivery attempts fail multiple times due to customer unavailability, the order may be cancelled.
Risk and ownership of the product pass to the customer upon successful delivery.

6. Returns, Exchanges & Refunds
Returns and exchanges are governed by our Return & Exchange Policy available on the website.
Refunds are processed only after successful quality inspection of returned products.
Shipping charges, COD charges, or promotional discounts may be adjusted from refund amounts where applicable.

7. Prohibited Activities
Users must not:
  • Use the website for unlawful or fraudulent activities
  • Misuse promotional offers or discount codes
  • Upload harmful, abusive, defamatory, or offensive content
  • Attempt unauthorized access to the website or servers
  • Use bots, scraping tools, or automated systems to extract website data
Violation of these terms may result in account suspension or legal action.

8. Intellectual Property
All content on this website including logos, images, designs, graphics, text, and product content is the property of Brow Clothing and protected under applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

9. Limitation of Liability
Brow Clothing shall not be liable for:
  • Indirect or consequential losses
  • Delivery delays caused by third-party logistics providers
  • Technical interruptions or website downtime
  • Unauthorized access to user accounts caused by user negligence
All services and products are provided on an “as is” and “as available” basis.

10. User Content
If you submit reviews, feedback, images, or other content to us:
  • You grant us the right to use, display, reproduce, and publish such content for promotional or operational purposes
  • You confirm that the content does not violate any third-party rights

11. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Cancellation Policy
Orders may only be cancelled before they are processed or shipped.
Once shipped, cancellation requests may not be accepted.
Refunds for approved cancellations will be processed to the original payment method or as store credit, at our discretion.

13. Communication Consent
By using our website and providing your contact details, you consent to receive:
  • Order updates
  • Transactional messages
  • Promotional emails/SMS/WhatsApp communications
You may opt out of marketing communications at any time.

14. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

15. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website constitutes acceptance of the updated terms.

16. Contact Information
For any questions, concerns, or grievances regarding these Terms & Conditions, please contact:
Email: info@browclothing.in